Shipping Policy

This Shipping Policy explains how Mavora Parlor packs, dispatches and delivers orders for tools and hardware across India. By placing an Order you accept the dispatch and delivery terms recorded below.

1. Delivery Coverage

Orders are accepted for delivery within India only. We do not ship to international destinations at present.

2. Shipping Charges

Free shipping on orders of ₹1,999 and above; a flat ₹79 applies below that.

3. Order Processing

3.1. Orders are ordinarily processed within one (1) to two (2) working days of confirmation.

3.2. Once handed to the carrier, delivery is typically completed within three (3) to seven (7) working days, subject to the destination and prevailing carrier conditions.

3.3. Orders are not processed on Sundays or public holidays.

4. Packaging of Tools and Hardware

Items with sharp edges, blades or points are secured and edge-guarded and heavier power tools are cushioned to withstand transit. Where an order combines multiple items, consignments may be split and delivered separately.

5. Tracking

A tracking reference is provided once the consignment is dispatched, enabling you to monitor its progress until delivery.

6. Accuracy of Delivery Details

You are responsible for furnishing a complete and correct delivery address and a reachable telephone number. The Store is not liable for delay or non-delivery resulting from inaccurate particulars supplied at checkout.

7. Delays and Transit Damage

7.1. Delivery timelines may be affected by weather, regional restrictions or carrier disruption; such delays are beyond our control.

7.2. Should a consignment arrive visibly damaged, decline acceptance where possible and notify us within forty-eight (48) hours so that a replacement or refund may be arranged under the Refund and Returns Policy.

Grievance Redressal and Contact

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the designated Grievance Officer of Mavora Parlor may be contacted through the channels set out below. Complaints are acknowledged within forty-eight (48) hours and resolved within a reasonable period not exceeding one (1) month.

• Electronic mail: info@mavoraparlor.shop
• Telephone: +91 4423727250
• Registered premises: # 80, Old No. 64, Jawaharlal Nehru Salai, Vivekananda Colony, Vadapalani, Chennai, Tamil Nadu 600026, India
• Working hours: Monday to Saturday, 09:30 to 21:00; Sunday, 09:30 to 14:30 (IST)