Cancellation Policy
This Cancellation Policy states the circumstances in which an Order for tools or hardware may be cancelled and the treatment of any amount paid. It is framed in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
1. Cancellation by the Customer
1.1. An Order may be cancelled at any time before the dispatch confirmation is issued.
1.2. To cancel, contact the Grievance Officer promptly with your order reference. Requests received before dispatch are actioned without charge.
2. Cancellation After Dispatch
Once an Order has been handed to the carrier, it can no longer be cancelled. Such an Order is instead governed by the Refund and Returns Policy after delivery.
3. Cancellation by the Store
We may cancel an Order, in whole or in part, where the item is out of stock, where a pricing or listing error is identified, where the delivery address lies outside our serviceable area or where fraud is suspected. Any sum collected in respect of a cancelled Order is refunded in full.
4. Refund on Cancellation
Where a prepaid UPI Order is cancelled before dispatch, the amount is refunded to the originating UPI identifier or a nominated bank account within five (5) to seven (7) working days. Orders placed under Cash on Delivery attract no charge upon pre-dispatch cancellation.
Grievance Redressal and Contact
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the designated Grievance Officer of Mavora Parlor may be contacted through the channels set out below. Complaints are acknowledged within forty-eight (48) hours and resolved within a reasonable period not exceeding one (1) month.
- Electronic mail: info@mavoraparlor.shop
- Telephone: +91 4423727250
- Registered premises: # 80, Old No. 64, Jawaharlal Nehru Salai, Vivekananda Colony, Vadapalani, Chennai, Tamil Nadu 600026, India
- Working hours: Monday to Saturday, 09:30 to 21:00; Sunday, 09:30 to 14:30 (IST)