Frequently Asked Questions
The following answers address the questions most frequently raised by customers of Mavora Parlor. Should a matter remain unresolved, the Grievance Officer may be contacted using the details provided below.
1. Which payment methods can I use?
Two methods are accepted: the Unified Payments Interface (UPI) and Cash on Delivery (COD). No card or international instrument is processed.
2. Do you deliver across India?
Yes. We dispatch to serviceable pin codes throughout India. We do not currently ship to international destinations.
3. What are the shipping charges?
Free shipping on orders of ₹1,999 and above; a flat ₹79 applies below that. Applicable charges, where any, are displayed at checkout before you confirm the Order.
4. Are the tools supplied with a manufacturer’s warranty?
Unless a warranty is expressly stated on the product page, items are sold without a manufacturer’s warranty. Every product is nonetheless covered by our defect-on-arrival protection described below.
5. My tool arrived damaged or is not working. What should I do?
Report the fault within forty-eight (48) hours of delivery, with photographs of the item and packaging. Once verified, a replacement or a full refund is arranged under the Refund and Returns Policy.
6. Can I return a tool after I have used it?
Used, sharpened or modified tools and opened consumables such as blades and bits, are not eligible for return. Returns are limited to unused items in their original packaging within seven (7) days of delivery.
7. How long do refunds take?
Approved refunds are remitted to your UPI identifier or nominated bank account within five (5) to seven (7) working days of the completed inspection.
8. Can I cancel my order?
An Order may be cancelled without charge at any time before dispatch. After dispatch, the Refund and Returns Policy applies.
Grievance Redressal and Contact
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the designated Grievance Officer of Mavora Parlor may be contacted through the channels set out below. Complaints are acknowledged within forty-eight (48) hours and resolved within a reasonable period not exceeding one (1) month.
- Electronic mail: info@mavoraparlor.shop
- Telephone: +91 4423727250
- Registered premises: # 80, Old No. 64, Jawaharlal Nehru Salai, Vivekananda Colony, Vadapalani, Chennai, Tamil Nadu 600026, India
- Working hours: Monday to Saturday, 09:30 to 21:00; Sunday, 09:30 to 14:30 (IST)
Can I return a tool?
Yes, within 10 days of delivery, provided it is unused and back in its original box with every accessory, guard and the invoice. A tool that has already cut, drilled or driven is used and cannot be returned — so check the specification against your job before you run it. Approved refunds are processed within 7 business days.
It arrived damaged or dead — what now?
Film the box as you open it and email us the clip within 48 hours of delivery. We replace it or refund you in full and cover the freight; you will not be asked to strip the tool down or produce a service report.